01 / 05
New AI Outperforming Customer Service Representatives?

Inc. | Science & Technology

New AI Outperforming Customer Service Representatives?

“Klarna has a new employee of the month: artificial intelligence.

The Swedish fintech giant quietly launched an AI assistant around four weeks ago that has since handled 2.3 million conversations, accounting for roughly two-thirds of Klarna’s customer service chats for the month, according to the company. That adds up to the work of 700 full-time human agents.

Klarna co-founder and CEO Sebastian Siemiatkowski told Inc. he expects the ChatGPT-powered customer service assistant to drive an estimated $40 million in profit improvement this year.”

From Inc.

BBC | Science & Technology

How AI Is Helping to Prevent Future Power Cuts

“AI is also now being used to protect the physical infrastructure that carries electricity to our homes.

One company, Buzz Solutions, uses AI to scan through imagery of electricity cables, pylons and substations, identifying signs of damage such as broken parts or rust.

The system also identifies when trees and other greenery are growing too close to power lines.

Not only can this prevent power outages from damaged lines, but it can also reduce the risk of wildfires.”

From BBC.

The Guardian | Science & Technology

AI Race Heats up between OpenAI, Google and Mistral

“OpenAI, Google, and the French artificial intelligence startup Mistral have all released new versions of their frontier AI models within 12 hours of one another, as the industry prepares for a burst of activity over the summer.

The unprecedented flurry of releases come as the sector readies for the expected launch of the next major version of GPT, the system that underpins OpenAI’s hit chatbot Chat-GPT.”

From The Guardian.

Wall Street Journal | Infrastructure & Transportation

Tesla to Unveil Robotaxi in August, Elon Musk Says

“Tesla plans to unveil its Robotaxi in August, the latest step in the company’s multiyear effort to bring self-driving vehicles to market.

Chief Executive Elon Musk said in a post on X that the Tesla model without a steering wheel or pedals would be shown to the world on Aug. 8.”

From Wall Street Journal.