“Klarna has a new employee of the month: artificial intelligence.

The Swedish fintech giant quietly launched an AI assistant around four weeks ago that has since handled 2.3 million conversations, accounting for roughly two-thirds of Klarna’s customer service chats for the month, according to the company. That adds up to the work of 700 full-time human agents.

Klarna co-founder and CEO Sebastian Siemiatkowski told Inc. he expects the ChatGPT-powered customer service assistant to drive an estimated $40 million in profit improvement this year.”

From Inc.